Shipping policy
ORDER PROCESSING:
Please allow one business day to process your order. Expect an email within two business days to let you know your order is on the way! If you haven't received it by then, please check your 'junk' or 'spam' mail folder (as sometimes our shipping notification emails accidentally end up there).
STORE PICKUP - 6126 South Loop East, Houston Texas 77087-1006
Orders can be picked up daily, between 9AM and 4PM. An email will be sent when your order is ready for pickup. Exceptions may apply for weekends or federal holidays.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Warehouse processing times are different for each Product in your order. Most in-stock orders are shipped as soon as possible (Monday through Friday, not including holidays) following order placement unless otherwise stated in the product description on the applicable product’s page of our Website, and in your order confirmation email for each item purchased. Because each purchased item requires a specific warehouse processing time, certain Products may delay the shipment of your entire order. Estimated shipping times displayed at checkout on the Website do not include processing time. Orders received after 12 PM EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding United States federal holidays.
Once your order leaves our warehouse, standard domestic shipping varies for delivery on domestic orders to the contiguous United States, so please track your packages through the shipping site. Please allow additional time for orders placed during the holiday season or for orders shipped to Hawaii or Alaska.
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
Though we try our best to get orders out as quickly as possible, we cannot guarantee your order will arrive within a specific time frame.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Canada, Mexico
At this time, we do not ship to the EU.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Keg It is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at Support@RaumTools.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at Support@RaumTools.com